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Achieving an appropriate level of engagement with customers has always been a critical success factor. Some experts say customer engagement isn’t about selling a product or service or improving the bottom line. It’s about understanding what a customer needs, their pain points, and what solutions can help. Many companies could quickly improve customer engagement with…

In this episode, host María Roa is joined by Carolene Méli, a renowned operations coach and consultant for events and entertainment companies. Carolene has spent a significant portion of her career specializing in VIP experiences for global entertainment giant Cirque du Soleil.

Content marketing continues to expand globally. Brands and businesses of all sizes use it to establish awareness and credibility. It is now a core marketing channel for nearly three-quarters of both B2B and B2C marketers, and that number continues to rise. Especially when expanding to new markets, building engaging content can quickly become challenging. Too…

You need a localization strategy that accounts for linguistic and cultural differences in the target market. This type of strategizing involves modifying the product and any accompanying content—including marketing campaigns—to ensure they’re tailored to local preferences and expectations. Each time you expand into a new market or launch a new offering, you must repeat the…

Compelling content can help you establish a position in the marketplace and influence client loyalty. Content marketing is a powerful way to build authentic relationships with your audience. By developing a deliberate content creation plan, you can generate content that organically meets your potential client's needs.

In this episode, Host Simon Hodgkins is joined by Beth Dunn, a visionary Product Content Leader, Author, Consultant, and Coach. Beth pioneered the content design practice at HubSpot, including developing and leading the global HubSpot content design team. Her book, Cultivating Content Design, established Full Stack Content Design as the engine for content-driven, product-led growth.…

Our client operates globally and produces an enterprise software suite for managing the access and identities of large numbers of users or employees.

Regarding the messages you want to broadcast about your company’s products or services, your content is only as valuable as the audience you can reach. While there is no one-size-fits-all approach to localization, delivering your content in multiple languages unlocks new markets and customizes your content. Therefore, it resonates with your target customers. Let’s look…

In this episode, host María Roa catches up with Dave Ruane, a dynamic individual who has significantly contributed to the localization industry. Dave is the Director of Marketing at XTM International and serves on the Board of Directors for the Globalization and Localization Association (GALA). He is also the Co-founder and Chair of the Process…

Did you know you need to optimize your content for different languages and cultures to ensure you get all the potential engagement? Sixty-five percent of people prefer content in their native language. Forty percent will not purchase in other languages. Consumers want their content to feel personal to them and their experiences. Localization and translation…