Vistatec Partner Hub

Overview

Vistatec utilizes a Single Sign-On methodology based on Azure for most of its applications. Please note that this is unique to you, as each user accessing our systems is required to have an individual account. Shared inboxes (e.g., email aliases) cannot be used for this purpose.

Step 1

You will receive an email inviting you to register for Vistatec’s Single Sign-On. The invitation will be sent to the email address you must use for this process. The email will be sent from invites@microsoft.com with the subject line ‘You’re invited to the Vistatec Ltd. organization’, and it will look like this:

Note: If you cannot find the email, please check your spam folders before contacting Vistatec.

Click the Get Started button.

Note: If you have a Microsoft account with that email address already, it will ask you to sign in at this point.

Step 2

Review the Permissions dialog and if you are happy then click Accept.

Note: Vistatec does not have access to your account. It only logs details such as the date and time of access, authentication type, and source IP address whenever a user accesses Vistatec applications through this Azure account. These details are stored solely to assist with troubleshooting and for security purposes. Vistatec does not have access to or manage the associated credentials.

Step 3

Click Next.

Step 4

Select your preferred authentication method and then follow the prompts on the page. Or, click on “View video to know how to secure your account” link.

You can select Authentication phone from the dropdown, select your country from the dropdown and then type in your mobile phone number and select Send me a code by text message and click Next. The text will arrive within a couple of minutes.

Alternatively, you can select Mobile App as the method. Generally, this would be the recommended option. This uses the Microsoft Authenticator App instead of your phone. For more details see: https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-download-install

If you choose the “Mobile App” you need to install it from the Apps store of your device as per the “Set up” button.

Step 5

You may be asked to Enter your preferred password, then enter the code sent to you and click Verify.

Step 6

You will see a confirmation screen. Click Done.

Step 7

You are now brought to the Apps screen. This is a list of some of the Vistatec Apps you can access. Note: this is a non-exhaustive list. You can click an icon to go to the app:

On the top right corner, you can click on the circle with your initials. In the popup box you can double check that you’ve registered successfully and that you’re currently signed on with the correct email (the one the invitation was sent to). You can also ensure that you’re currently signed on with Vistatec Ltd. as an organization. In case another organization appears, you can click on “Switch organization”.

Step 8

Vistatec hosts its Cloud-based apps here, and users have Single Sign-On access to these apps instead of separate credentials for each. SharePoint Online is not yet available here, users need to navigate directly to the provided SharePoint URLs, but will not need to sign on if already signed on here. To logon to any of the apps or SharePoint portals you can navigate directly to the relevant URL and will be redirected automatically to sign in.

Managing Credentials

With the Single Sign-On you have control and manage your credentials and passwords. If you sign in with a Microsoft account (for example user@live.com) you can reset your password using the Microsoft account self-service password reset (SSPR). See How to reset your Microsoft account password.

If you sign in with a Google account or another external identity provider you can reset your password using your identity provider’s SSPR method. For example, a user with a Google account (e.g., user@gmail.com) can reset their password by following the instructions in Change or reset your password.

Vistatec does not have access or manage the credentials.

Troubleshooting

You can find more information and troubleshooting tips here:

https://vistatec-customer.zendesk.com/hc/en-us/categories/8021601917852-Customers-Vendors

If you have any issues during this process, before contacting anyone in Vistatec please ensure:

– You have searched your spam and junk mail folders for the Single Sign-On invite.

– You have checked your mail filters.

– You are trying to register with the email address to which the invite was sent.

– You have typed in your phone number correctly and selected the correct country code to use, if using additional security verification by phone.

– You have waited at least 10 minutes for the verification code to arrive.

If after checking all of the above, you still experience issues, please email supplychain@vistatec.com with the following information:

– Your first name and last name.

– The email address that you are using to complete the registration process.

– Description of your issue.

– Screenshot of any error messages you get on-screen.