Achieving Continuous Localization Success at Scale with Automated Collaboration System

To manage these large volumes, our client needed a fully automated online collaboration system that would assign the content to the relevant linguistic resource and keep them informed of each project’s status.

A management dashboard was required so our internal PMO could notify the linguists of the status of individual projects, and check on the availability and capacity of the resources in real time.

Additionally, the dashboard needed to aggregate quality information to capture the state of quality of a given language to trigger language quality improvement plans as needed.

Vistatec developed a fully automated, scalable, and distributed system with an interactive dashboard, tightly integrating systems via APIs to support seamless content flow and big data management.

All the information retrieved by the system back-end is made available on a front-end web application which is accessible to all stakeholders. This seamless access to all program-related data within one interface means:

• Personalized information regarding the status of the projects is displayed live.
• Project updates can be shared between all stakeholders without the need for any email communication.
• Live information on availability of resources is accessible to all stakeholders.
• Quality information produced by the program is readily accessible to drive any improvement plans.

• Reduced processing costs by ~30%, freeing up budget for quality initiatives.
• Reduced email communication by more than 40% in less than 12 months.
• Ability to process in excess of 3,000 assignment requests a day and manage 20,000 associated information updates.
• Augmented resource capacity and optimized program performance with on-target SLA adherence.
• Fewer issues stemming from last-minute changes or loss of information.
• More effective quality improvement plans resulting in consistent, high-quality output of content in all global markets.