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Project Manager - LATAM
U.S., South America or Canada (Pacific Time)
Global Operations
Full-Time

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​The Role

This position is primarily remote.The duties and responsibilities of a Project Manager include interfacing with linguists, other internal team members and client contacts. PMs are involved in scheduling and costing projects. The PM is responsible for the successful completion of a project from beginning to end. This position requires taking initiative, asking questions, problem solving, documentation of processes, regular status checking and reporting. Our team works as a global team, with PM support covering all time zones. We work hard to train and develop our resources and maintain very low turnover as compared to the industry standard.


​The Responsibilities

  • Focus on building community with core team and linguistic resources
  • Ensuring that the client receives superior standards of project management and customer service at all times
  • Status reporting customized to client needs
  • Delivering all projects on time and within budget in accordance with client requirements
  • Troubleshooting and helping to set standards and processes and continually making recommendations to improve process and maximize efficiencies where possible
  • Central handling of queries and support requests
  • Interacting with language partners and in-house teams
  • All other tasks associated with project management
  • Assist with onboarding new clients
  • Daily monitoring of client requests
  • Daily follow up requests from other PMs for specific projects
  • Working with Vistatec specific applications
  • Learning, working with and basic troubleshooting of internal and client specific tools
  • Query delegation
  • Documenting processes both internally and in coordination w/ clients and other vendors

​DESIRED SKILLS AND EXPERTISE

  • Bachelors in Translation, Business or relevant field
  • Excellent communication and interpersonal skills
  • Minimum of 2 years experience within Localization or Translation
  • Problem solver with excellent planning and organizational skills
  • Excellent attention to detail and customer service skills
  • Ability to work under pressure in a deadline driven environment
  • Excellent financial awareness, enthusiastic and hardworking
  • Experience developing, documenting and organizing process documents
  • Willingness to travel for training and/or client visits

     
  • Functional PC running Windows 10 with Office suite
    • Specific minimum spec requirements will be provided
  • Reliable internet access with good bandwidth
  • Ability to work remotely, without distraction
  • Self-sufficient and reliable, ability and willingness to learn new tools
  • Acceptance of working independently in a remote location with support offered in on-line tools (email, instant message, skype/hangouts)
  • The willingness to take instruction remotely and ensure expectations are met
  • Excellent time management skills and the ability to adapt to change

     


Preferred qualifications

  • Working in a quality certified environment also a plus (ISO, etc.)
  • Experience working in cooperation with other remote workers
  • Experience working in quality review side of business
  • Multilingual