Sales and Terms
Upon confirmation of reseller status, new customers can order from Impact immediately by paying on a MasterCard or Visa credit card. For terms other than credit card, we must receive a completed and signed Impact credit application and a California Certificate of Resale (if applicable).

• Wholesale sales only.
• A signed California Resale Certificate must be provided at the time of your first order for all California based companies. Click here for blank certificate and fax to 925-373-2898.
• Terms of sale: Cashier's check, money order or company check, Visa/MasterCard.
• Open Accounts: Net terms available pending approval of a completed and signed Impact Merchandising LLC credit application. Some accounts may be required to send Impact Merchandising a refundable deposit. Credit is only offered to accounts demonstrating profitability and a strong credit history. Click here for blank credit application and fax to 925-373-2898.
• Allow 2 weeks to process an open account. Purchases by credit card or check may be completed prior to approval. (Delays is setting all accounts are dependant on receiving prompt reference referrals.)
• Returned Check Fee: $25.00.
• Payments on open accounts are due in full as specified on invoice. Late payments, offsets or deductions for any reason are not allowed.
• MasterCard and Visa orders will only be accepted from persons who are authorized, in writing, to place such orders. Any addition or deletions of authorized persons must be made in writing and will become effective upon receipt of authorization.
• Accounts must remain current or shipments will be held.
• Placing an order indicates acceptance of all the terms and policies stated herein.
• All first time orders must meet a minimum, which is set on a per account basis. First time orders may be pre-approved credit, prepaid or credit card.

Shipping and Backorders

• All orders ship F.O.B. Livermore, Ca. Once any shipment is released to the carrier, any damages become the responsibility of that carrier. All claims must be made by the customer directly with the freight carrier and should be reported as soon as possible.
• Existing accounts need to call their customer service representative for their minimum order amount.
• Impact Merchandising offers prepaid freight on new and current accounts shipping to one location in the contiguous 48 states as long as they meet their prepaid minimum. Prepaid limits are determined at the time of account setup. For high shipping cost orders, Impact has the right to not pay freight for particular orders, in which time the account will be made aware of the situation.
• If special shipping is requested, the account must pay the difference of regular cost vs. additional cost.
• Customers may utilize their own UPS or FedEx account number for all orders.
• At the time of order, please indicate if you wish to know stock status of items ordered.
• All in-stock items are shipped upon order approval.
• All freight charges are subject to dimensions/oversize carrier weight regulations.
• Shipping charges are non-refundable.
• Customer is responsible for all freight charges for unaccepted or refused delivery of shipments.
• Refused shipments are subject to a 15% restocking fee.
• Accounts have 7 days from receipt of goods to notify Impact Merchandising of discrepancies. Accounts are not allowed to deduct for shortages with out notifying Impact within the first 7days.

Merchandise Returns
All accounts must have a Return Authorization (RA) number before returning any merchandise to Impact Merchandising. Call us directly for your RA number at 1-800-323-9688 (National) or 1-800-794-9020 (California). Have the following information ready when you call: account number, company name, invoice number, model number and a description of the problem. You may fax the information to us using our Return Authorization Fax Form to (925) 373-6390. For a hard copy of this form and a shipping label, please call us at 1-800-323-9688 (National) or 1-800-794-9020 (California).

Once you have provided Impact with the appropriate information, we will contact you with an assigned RA number. The following are Impact's Return Shipment Policies:

• All defective electronic merchandise qualifying for return must be current and complete, with all parts and original packaging except for blister carded merchandise. Anything less will be subject to a 50% or greater restocking penalty charge.
• Products not purchased directly from Impact, as well as shelf/display samples, overstocks, obsolete models and goods damaged after delivery are not eligible for defective return.
• Returns will be replaced or credited at the price paid on the invoice or current selling price, whichever is lower, (less any restocking fee) at Impact's discretion.
• Non-defective product may be returned at Impact's discretion and will be credited at the current Impact selling price less a 15% restocking fee.
• Defective returns must be shipped freight prepaid to Impact's warehouse in Livermore, Ca. with the Impact red authorization label with appropriate information displayed on the outside of the box. PLEASE DO NOT WRITE ON THE OUTSIDE OF THE CARTON. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria will be refused or returned to the dealer at the dealer's expense.
• RA numbers are valid for a period of 21 days. If you fail to return merchandise within 21 days, a new RA number must be issued.
• Credit or an exchange will not be issued until Impact Merchandising has received and examined the returned merchandise. If the product is found to be non-defective, the merchandise will be returned to the customer and a 15% handling fee will be charged to the account.
• Allow 45 business days for processing returns.

Damage/Loss
Impact's DOA policy does not cover any physical damage that your product may incur during transit. If you receive a product that is damaged in transit, follow these instructions: Note the receipt with any carton markings. All damaged shipments received via UPS/FedEx should be noted with the carrier, then refused and returned to Impact for freight claim processing. If you receive the goods, it will then be the customers responsibility to process freight claims. All damaged shipments received via truck or air carriers have the right of refusal or may receive the product with clear notification on the bill of lading. If the product has been received you must then place the claim with the carrier with in 3 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as was received. Impact Merchandising must be notified with in 7 days of shipping discrepancies.

Disclaimers
Prices and availability are subject to change without notice. Although we try to assure accuracy, Impact Merchandising cannot be responsible for typographic errors on this website.